Maid in Jersey Cleaning Services — Bergen & Essex County, NJ
Welcome to Maid in Jersey Cleaning Services. These Terms of Service ("Terms") govern your access to and use of our website (maid-in-jersey.com) and all related services provided by Maid in Jersey Cleaning Services ("Company," "we," "us," or "our").
By accessing our website, submitting a quote request, booking a cleaning service, or otherwise engaging with us, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.
Maid in Jersey Cleaning Services provides residential and commercial cleaning services in Bergen County and Essex County, New Jersey, including but not limited to:
Services are subject to availability and geographic service area. We reserve the right to decline or discontinue service at our discretion.
Submitting a quote request form on our website does not constitute a confirmed booking. A confirmed booking requires explicit verbal or written confirmation from a Maid in Jersey team member.
Appointment times are scheduled based on availability. We will make reasonable efforts to honor scheduled appointments but reserve the right to reschedule due to unforeseen circumstances. We will notify you as early as possible if a schedule change is necessary.
You are responsible for providing safe and reasonable access to your property at the scheduled time. If our team cannot access the property at the scheduled appointment time, a lockout fee may apply. See Section 5 for cancellation and lockout policies.
Pricing is based on the size of the property, type of service, and specific requirements discussed during the quote process. All prices are subject to change. Final pricing will be confirmed before service begins.
Payment is due at the time of service or as otherwise agreed upon in writing. We accept major credit cards, debit cards, and other approved payment methods. We use third-party payment processors; by providing payment information, you agree to those processors' terms.
Recurring cleaning plans are billed on a per-visit basis at the agreed recurring rate. Discounts applied to recurring plans are contingent upon maintaining the agreed schedule. A break in service may result in reversion to the standard rate.
Additional charges may apply for services that exceed the original scope of work, require specialized products or equipment, or involve excessive clutter or hazardous conditions. We will notify you of any additional charges before proceeding whenever possible.
We stand behind our work. If you are not satisfied with the quality of your cleaning, please notify us within 24 hours of the completed service. We will return to re-clean the affected areas at no additional charge.
The satisfaction guarantee does not apply if:
We require at least 48 hours' notice to cancel or reschedule a cleaning appointment without penalty. Cancellations with less than 48 hours' notice may be subject to a cancellation fee of up to 50% of the scheduled service cost.
Cancellations made on the day of service may be subject to a fee of up to 100% of the scheduled service cost, as our team will have already been dispatched or scheduled for your appointment.
If our cleaning team arrives at the scheduled time and is unable to access the property (lockout), a lockout fee equal to 50% of the scheduled service may be charged to cover travel and time costs.
You agree to provide a safe working environment for our cleaning professionals. This includes notifying us in advance of any known hazards, pets, security systems, or restricted areas.
Please ensure that pets are safely secured during the cleaning appointment. We love animals, but for the safety of both your pet and our team, unsecured pets may result in service delays or cancellation of the appointment.
We recommend securing or removing valuables, cash, jewelry, and irreplaceable items before your cleaning appointment. While our team is fully vetted and insured, we cannot be responsible for items that are not properly secured.
We are not responsible for damage to items that are pre-existing, fragile, improperly secured, or in a state of disrepair prior to our arrival. If our team notices pre-existing damage during a cleaning, we will make reasonable efforts to document and notify you.
Maid in Jersey Cleaning Services is fully insured. In the unlikely event that our team causes damage to your property during a cleaning, please notify us within 24 hours. We will review the claim and work with you to reach a fair resolution.
To the maximum extent permitted by applicable law, Maid in Jersey Cleaning Services shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or relating to our services or these Terms, even if we have been advised of the possibility of such damages. Our total liability to you for any claim shall not exceed the amount paid by you for the specific service giving rise to the claim.
You agree to indemnify, defend, and hold harmless Maid in Jersey Cleaning Services and its team members, agents, and contractors from and against any claims, damages, losses, or expenses arising from your violation of these Terms or your use of our services.
By providing your mobile phone number and submitting our quote request form or booking a service, you expressly consent to receive SMS text messages from Maid in Jersey Cleaning Services. Messages may include appointment confirmations, reminders, service updates, and promotional offers.
You may opt out of SMS communications at any time by replying STOP to any message. For help, reply HELP or contact us at info@maidinjersey.com.
Message and data rates may apply. Message frequency varies based on your service and communication preferences. See our Privacy Policy for full SMS disclosures.
Your phone number and SMS consent will not be shared with third parties for marketing purposes. See our Privacy Policy for details.
You may use our website for lawful purposes only — to learn about our services, request a quote, or contact us. You agree not to use the website in any way that is unlawful, harmful, or in violation of these Terms.
All content on this website, including text, images, logos, graphics, and code, is the property of Maid in Jersey Cleaning Services or its licensors and is protected by applicable copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent.
We make reasonable efforts to ensure that the information on our website is accurate and up to date. However, we do not warrant that all content is error-free or complete. Pricing, availability, and service details are subject to change without notice.
Our website may link to or integrate with third-party services, including Google, Facebook, GoHighLevel, and FormKeep. These third-party services have their own terms and privacy policies, which we encourage you to review. We are not responsible for the practices or content of third-party services.
These Terms shall be governed by and construed in accordance with the laws of the State of New Jersey, without regard to its conflict of laws principles.
In the event of a dispute arising out of or relating to these Terms or our services, the parties agree to first attempt to resolve the dispute informally by contacting us at info@maidinjersey.com. If the dispute cannot be resolved informally, it shall be submitted to binding arbitration in Bergen County, New Jersey, in accordance with the rules of the American Arbitration Association.
You agree that any dispute resolution proceedings will be conducted on an individual basis and not as a class or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.
We reserve the right to modify these Terms at any time. Updated Terms will be posted on this page with a revised "Effective Date." Your continued use of our website or services after any changes constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.
We reserve the right to refuse service, terminate accounts, or cancel bookings at our sole discretion, including for violations of these Terms, abusive behavior toward our team, or creation of unsafe working conditions. Clients who have been terminated for cause may not be eligible for a refund.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Maid in Jersey Cleaning Services with respect to your use of our website and services, and supersede all prior agreements or understandings, whether written or oral.
If you have any questions about these Terms of Service, please contact us: